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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia, (2013)
An exploratory study indentifying soft skill competencies in entry-level managers
Weber, Melvin R., (2009)
Ownership, empowerment, and productivity : some empirical evidence on the causes and consequences of employee discretion
Langbein, Laura I., (2000)
A COMPARATIVE ANALYSIS OF JOB COMPETENCY EXPECTATIONS FOR NEW HIRES: THE RELATIVE VALUE OF A HOSPITALITY MANAGEMENT DEGREE
Ricci, Peter, (2007)
Beyond accessibility: empowering mobility-impaired customers with motivation differentiation
Zhang, Ye, (2019)
Hotel guest preferences of in-room technology amenities
Bilgihan, Anil, (2016)