Give the cold call the cold shoulder - As marketing techniques become ever more sophisticated, so must the training of sales staff. Lynne Curry talks to trainers who believe in a customer-friendly approach

Case study: MoD Procurement Executive - Lynne Curry describes how the biggest relocation in Europe has been used to establish a new, egalitarian culture

Curry, Lynne, (1997)

Opening up senior management NVQs - An increasing number of outdoor training providers are offering courses geared to high level management NVQs. Lynne Curry looks at how building rafts and scaling cliffs can boost senior managerial skills

Curry, Lynne, (1997)

New ways to bond with employees - Increasing numbers of companies are offering vouchers and bonds to reward high staff performance. Lynne Curry finds out why such incentives, from holidays to garden equipment, are spreading outside their traditional arena of the sales team

Curry, Lynne, (1997)