Global measures of information service quality: A cross national study
| Year of publication: |
1996
|
|---|---|
| Authors: | Kettinger, William J. ; Lee, Choong C. ; Lee, Sunro |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 36.1996, 3, p. 323-324
|