Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Miaojia Huang, Shuang Geng, Wen Yang, Kris M.Y. Law, Yuqin He
| Year of publication: |
2024
|
|---|---|
| Authors: | Huang, Miaojia ; Geng, Shuang ; Yang, Wen ; Law, Kris M.Y ; He, Yuqin |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103565, p. 1-11
|
| Subject: | Corporate social responsibility | Employee proactivity | Experienced meaningfulness | Felt obligation | Organization-based self-esteem | Corporate Social Responsibility | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103565 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460803