Good but not so great : the impact of chain affiliation on guest satisfaction and guest satisfaction extremeness
Jérôme Barthélemy, Nicolas Graf, Richie Karaburun
| Year of publication: |
2021
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|---|---|
| Authors: | Barthélemy, Jérôme ; Graf, Nicolas ; Karaburun, Richie |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-8
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| Subject: | Chain affiliation | Expectancy disconfirmation perspective | Guest satisfaction | Hotels | Resource based view | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102828 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012495017