Groupware Mail Messages Analysis for Mining Collaborative Processes

Artful business processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, etc.), the so called "knowledge workers". In this paper we outline how to automatically build, on top of a collection of e-mail messages, a set of workflow models that represent the artful processes which lay behind the knowledge workers activities.

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Year of publication:	2011-01
Authors:	Di Ciccio, Claudio ; Mecella, Massimo ; Scannapieco, Monica ; Zardetto, Diego ; Catarci, Tiziana
Institutions:	Dipartimento di Ingegneria Informatica, Automatica e Gestionale "Antonio Ruberti", Facoltà di Ingegneria dell'Informazione Informatica e Statistica
Subject:	Object Matching \| Process Mining \| Text Mining \| Information Retrieval \| E-mail Analysis \| Knowledge Workers \| Artful Business Process

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Extent:	application/pdf
Series:	DIS Technical Reports. - ISSN 2035-5750.
Type of publication:	Book / Working Paper
Notes:	Number 2011-01
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10010597740