Guardians of trust : how review platforms can fight fakery and build consumer trust
Year of publication: |
2024
|
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Authors: | Beck, Ben B. ; Wuyts, Stefan ; Jap, Sandy D. |
Published in: |
Journal of marketing research. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7193, ZDB-ID 2066604-4. - Vol. 61.2024, 4, p. 682-699
|
Subject: | fake reviews | network governance | mitigating review fakery | review platform design | trust | conjoint experiment | review intermediaries | Vertrauen | Confidence | Digitale Plattform | Digital platform | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce |
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