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Introduction to the Special Section: Advances in Electronic Commerce Customer Relationship Management
Fjermestad, Jerry, (2002)
Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM) - Electronic Commerce Customer Relationship Management: An Assessment of Research
Romano Jr, Nicholas C., (2001)
Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM) - What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology