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The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle, (2018)
A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
Van Tonder, Estelle, (2017)
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle, (2020)