Guiding the guides : developing indicators of tour guides' service quality
Jennifer C.H. Min
| Year of publication: |
September-October 2016
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| Authors: | Min, Jennifer C. H. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 9/10, p. 1043-1062
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| Subject: | tour guides | service quality | modified Delphi technique | analytic hierarchy process | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Delphi-Methode | Delphi technique | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1060123 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011687834