Half full or half empty : the role of optimism in boundary-spanning positions
Jody L. Crosno; Shannon B. Rinaldo; Hulda G. Black; Scott W. Kelley
| Year of publication: |
2009
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|---|---|
| Authors: | Crosno, Jody L. ; Rinaldo, Shannon B. ; Black, Hulda G. ; Kelley, Scott W. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 3, p. 295-309
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| Subject: | Kundenservice | Customer service | Stress | Work stress | Arbeitspsychologie | Organizational psychology | Arbeitszufriedenheit | Job satisfaction | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003804817