• Preface
  • Context
  • Introduction
  • Chapter 1: Introduction of newly arrived immigrants and recognised refugees
  • 1.1 Designing programmes
  • 1.2 Matching ambitions to resources
  • 1.3 Working with partners
  • 1.4 Evaluating and adapting programmes
  • Conclusions
  • Chapter 2: Civic participation
  • 2.1 Intercultural competence
  • 2.2 Engaging citizens and immigrants
  • 2.3 Becoming open and inclusive organisations
  • Conclusions
  • Chapter 3: Indicators
  • 3.1 Creating the conditions
  • 3.2 Selecting indicators
  • 3.3 European cooperation
  • Conclusions
  • Annex: Translating policies into programmes
  • Endnotes
  • National Contact Points on Integration