Handling counterproductive behavior caused by customer misbehavior during a pandemic : integrating personal and organizational perspectives
Tan Vo-Thanh, Nguyen Phong Nguyen, Le Phuong Thi Ngo, Thinh-Van Vu, Duy Van Nguyen, Isabelle Sueur
| Year of publication: |
2022
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|---|---|
| Authors: | Vo-Thanh, Tan ; Nguyen Phong Nguyen ; Le Phuong Thi Ngo ; Thinh-Van Vu ; Nguyen Duy Van ; Sueur, Isabelle |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 107.2022, p. 1-12
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| Subject: | Customer misbehavior | Mental health problems | Counterproductive behavior | Psychological resilience | Organizational support | Frontline hotel employees | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Psychische Krankheit | Mental disorder | Coronavirus | Konsumentenverhalten | Consumer behaviour | Arbeitspsychologie | Organizational psychology | Persönlichkeitspsychologie | Personality psychology | Coping-Strategie | Coping strategy | Verhalten in Organisationen | Organizational behaviour | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103335 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014227659