Handling customer complaints effectively : a comparison of the value maps of female and male complainants
Thorsten Gruber; Isabelle Szmigin and Roediger Voss
| Year of publication: |
2009
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|---|---|
| Authors: | Gruber, Thorsten ; Szmigin, Isabelle ; Voss, Roediger |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 6, p. 636-656
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| Subject: | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Geschlecht | Gender | Weibliche Arbeitskräfte | Women workers |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525054