Handling the clash between production & consumption : a situated view on front-line service workers' competencies in interactive service
Anna Schneider
| Year of publication: |
2016
|
|---|---|
| Authors: | Schneider, Anna |
| Other Persons: | Matiaske, Wenzel (ed.) |
| Institutions: | Dr. Rainer Hampp <Firma> (publisher) |
| Publisher: |
München : Rainer Hampp Verlag |
| Subject: | service interaction | convention theory | Dienstleistungssektor | Service industry | Einzelhandel | Retail trade | Kundenintegration | Customer integration | Kundenbetreuung | Interaktion |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | 184 Seiten Illustrationen 2.1 cm x 1.5 cm |
|---|---|
| Series: | Empirische Personal- und Organisationsforschung. - Baden-Baden : Nomos, Edition Rainer Hampp, ISSN 0942-8984, ZDB-ID 1417534-4. - Vol. Band 55 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Thesis |
| Language: | English |
| Thesis: | Dissertation, Universität Innsbruck, 2016 |
| Notes: | Herausgeber der Serie und von Bd. 55 u.a. ... , Wenzel Matiaske; ... |
| ISBN: | 3-95710-064-X ; 978-3-95710-064-1 ; 978-3-95710-164-8 |
| Other identifiers: | 10.1688/978-3-95710-164-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011505922