Healthcare Chatbots Using Artificial Intelligence and Sentiment Analysis

The integration of Artificial Intelligence in healthcare, especially through chatbots, has the potential to transform patient engagement and support. The authors explore how AI-powered chatbots utilize natural language processing, machine learning, and sentiment analysis to offer personalized, accessible, and continuous healthcare. By tailoring interactions to individual needs, these chatbots enhance care quality, promote proactive health management, and improve patient satisfaction and adherence to treatment plans. Despite these benefits, the chapter highlights the importance of a cautious approach, including rigorous testing and ongoing monitoring, to mitigate risks. Successful AI integration will hinge on maintaining trust among patients and healthcare professionals, ensuring AI remains a valuable tool in healthcare's evolving landscape.