Hearing music in service interactions : a theoretical and empirical analysis
Jonathan Payne, Marek Korczynski, Rob Cluley
| Year of publication: |
December 2017
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| Authors: | Payne, Jonathan ; Korczynski, Marek ; Cluley, Robert |
| Published in: |
Human relations. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 0018-7267, ZDB-ID 203771-3. - Vol. 70.2017, 12, p. 1417-1441
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| Subject: | alienation | customer | music | service interaction | service work | Musik | Music | Musikwirtschaft | Music industry | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0018726717701552 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011779112