Extent: | XIX, 246 S. |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Flying a business -- The approach: an overview -- The bureaucracy of compliance -- High performance of excellence -- Regulation and compliance -- The man vs. the money -- Focusing on the wrong target -- Secret sauce -- Value, customer satisfaction, profit -- The solution: defining and sustaining value -- Operational excellence -- Services -- The price -- Systems thinking and process engineering -- Sanity checks and fringe concepts -- Finishing touches -- Back to the future : a retrospective. |
ISBN: | 0-13-277988-9 ; 978-0-13-277988-3 |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009380393