- 1. Introduction
- 2. The significance of high-tech business services
- 2.1 Internationalisation, technological change and services
- 2.2 The rise of high-tech business services
- 2.3 Challenges for Germany and the UK
- 3. The challenge of new organisational forms
- 3.1 New organisational forms
- 3.2 The role of IT
- 3.3 Contracting relations
- 4. The peculiar case of IT outsourcing
- 5. Profiles of the IT outsourcing sector in Germany and the UK
- 5.1 Trends in IT outsourcing
- 5.2 Industry structure
- 5.3 The client market for IT outsourcing
- 6. The rationale for IT outsourcing
- 7. Organisational forms
- 7.1 Staff transfer
- 7.2 Direct outsourcing vs joint ventures
- 8. Contracting relations between client and IT supplier
- 8.1 Interpersonal relations
- 8.2 Contracting with a 'smart' client
- 9. Performance improvements
- 9.1 IT-enabling improvments in production
- 9.2 Skill-enabling performance improvements
- 10. Tensions between client organisations and IT suppliers
- 10.1 Minimising costs vs masimising revenue
- 10.2 Cost pressures vs innovation
- 10.3 Restructuring pressures
- 11. Conclusions and policy implications
- 11.1 Conclusions
- 11.2 Policy implications
Persistent link: https://ebvufind01.dmz1.zbw.eu/10005856426