• 1. Introduction
  • 2. The significance of high-tech business services
  • 2.1 Internationalisation, technological change and services
  • 2.2 The rise of high-tech business services
  • 2.3 Challenges for Germany and the UK
  • 3. The challenge of new organisational forms
  • 3.1 New organisational forms
  • 3.2 The role of IT
  • 3.3 Contracting relations
  • 4. The peculiar case of IT outsourcing
  • 5. Profiles of the IT outsourcing sector in Germany and the UK
  • 5.1 Trends in IT outsourcing
  • 5.2 Industry structure
  • 5.3 The client market for IT outsourcing
  • 6. The rationale for IT outsourcing
  • 7. Organisational forms
  • 7.1 Staff transfer
  • 7.2 Direct outsourcing vs joint ventures
  • 8. Contracting relations between client and IT supplier
  • 8.1 Interpersonal relations
  • 8.2 Contracting with a 'smart' client
  • 9. Performance improvements
  • 9.1 IT-enabling improvments in production
  • 9.2 Skill-enabling performance improvements
  • 10. Tensions between client organisations and IT suppliers
  • 10.1 Minimising costs vs masimising revenue
  • 10.2 Cost pressures vs innovation
  • 10.3 Restructuring pressures
  • 11. Conclusions and policy implications
  • 11.1 Conclusions
  • 11.2 Policy implications