High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services
| Year of publication: |
2008
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|---|---|
| Authors: | Ramasubbu, Narayan ; Mithas, Sunil ; Krishnan, M.S. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 44.2008, 2, p. 509-523
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