Highlighting effort versus talent in service employee performance : customer attributions and responses
Fine F. Leung, Sara Kim, and Caleb H. Tse
| Year of publication: |
2020
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|---|---|
| Authors: | Leung, Fine F. ; Kim, Sara ; Tse, Caleb H. |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7185, ZDB-ID 2052318-X. - Vol. 84.2020, 3, p. 106-121
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| Subject: | attribution theory | communal and exchange relationships | competence and warmth | customer helping behaviors | service employee performance | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Job performance | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Kompetenz | Competence | Leistungsmotivation | Work motivation | Konsumentenverhalten | Consumer behaviour | Verhalten in Organisationen | Organizational behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0022242920902722 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012214934