Homeless youth's experiences with shelter and community care services: Differences between service types and the relationship to overall service quality

This study aimed to investigate the experiences of homeless youth with shelter and community care services, the association with the overall evaluation of service quality (overall evaluation score), and the way the experiences with particular service aspects were combined in the overall evaluation score. The Consumer Quality Index for Shelter and Community Care Services (CQI-SCCS) had been used to measure the experiences with services of 308 youth. Data were analyzed by using one-way analysis of variance and multiple regression.