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The HOINCAP scale : measuring intellectual capital in the hotel industry
Kim, Taegoo, (2011)
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan, (2014)
Hospitality employee knowledge-sharing behaviors in the relationship between goal orientations and service innovative behavior
Kim, Taegoo, (2013)