Hospitality operations: patterns in management, service improvement and business performance

Provides an overview of developments in hospitality operations management as reflected by articles published in: International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, International Journal of Service Industry Management and Service Industries Journal during 1995 (business performance, customers and service improvement, operations and the curriculum, strategy and development) and during the six‐year period 1989‐1994 (structural relationships in hospitality and tourism, operations and business development, strategy and systems development, human resource development and quality improvements).