Hotel robots : an exploratory study of Generation Z customers in China
Yujia Chen, Tao Xue, Aarni Tuomi and Ziya Wang
| Year of publication: |
2022
|
|---|---|
| Authors: | Chen, Yujia ; Xue, Tao ; Tuomi, Aarni ; Wang, Ziya |
| Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 77.2022, 5, p. 1262-1275
|
| Subject: | Generation Z | Hotel management | Robot service preference | Service robots | Hotellerie | Hotel industry | Roboter | Robot | China | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TR-02-2022-0095 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013369008