Hotel Workers’ Orientations to Work: The Question of Autonomy and Scope

Reports on a study testing five attitudes on a sample of hotel workers and a control group. As the literature of service work suggests, most hotel workers place great value on scope and autonomy in a job; it was expected they would show more positive attitudes to these attributes than the control. The results were negative. Draws the conclusion that such attributes are problematic in that the attitude may represent a valued need or an unfulfilled need.