House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Farida Pulansari, Suparno and Sri Gunani Partiwi
| Year of publication: |
2018
|
|---|---|
| Authors: | Pulansari, Farida ; Suparno ; Sri Gunani Partiwi |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 31.2018, 3, p. 349-369
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| Subject: | reverse logistics | customer | satisfaction | complaint | Betriebliche Kreislaufwirtschaft | Reverse logistics | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011978870