How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Won-Moo Hur and Yuhyung Shin and Hansol Hwang
| Year of publication: |
2022
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|---|---|
| Authors: | Hur, Won-Moo ; Shin, Yuhyung ; Hwang, Hansol |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 3, p. 378-399
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| Subject: | Job crafting | Work engagement | Service performance | Outcome-based control system | Behavior-based control system | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Leistungsmotivation | Work motivation | Franchising | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-10-2021-0214 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013273024