How and when does leader humility promote followers' proactive customer service performance?
Yan Peng, Jian Tian, Xing Zhou and Lunwen Wu
| Year of publication: |
2023
|
|---|---|
| Authors: | Peng, Yan ; Tian, Jian ; Zhou, Xing ; Wu, Lunwen |
| Subject: | Conservation of resources theory | Leader humility | Person-supervisor fit | Proactive customer service performance | Relational energy | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Führungsstil | Leadership style | Führungspersönlichkeit | Leadership personality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-03-2022-0369 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014280867