How and when Identification with a Boundary‐Spanning Part of One's Organization Influences Customer Satisfaction
| Year of publication: |
2021
|
|---|---|
| Authors: | Bergami, Massimo ; Morandin, Gabriele ; Bagozzi, Richard P. |
| Published in: |
European Management Review. - Wiley, ISSN 1740-4762, ZDB-ID 2161310-2. - Vol. 18.2021, 2 (02.01.), p. 93-103
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1111/emre.12435 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012408890