How boosting people skills helps in digital transformation: a case study

Purpose: Vanquis Bank has seen a significant uplift to learning engagement levels after launching a mobile micro-learning strategy with a third-party, Netflix style soft skills e-learning platform. Design/methodology/approach: The platform offers a convenient way to help staff at all levels develop soft skills – like negotiation, dealing with difficult conversations, social media at work, team work, digital skills, leadership and project management. Findings: Since launching the programme in December 2018, 41 per cent of employees have completed an optional soft skills training course, whereas previously, the figure was 2 per cent of all employees. This represents a 95 per cent uplift in voluntary learning engagement. Originality/value: Vanquis Bank aims to create a mind-set of “learning in work”, whereby employee development becomes as an intrinsic part of daily working life, rather than something to squeeze into an already very busy schedule.