How can stressed employees deliver better customer service? : the underlying self-regulation depletion mechanism
Kimmy Wa Chan & Echo Wen Wan
| Year of publication: |
2012
|
|---|---|
| Authors: | Chan, Kimmy Wa ; Wan, Echo Wen |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 1, p. 119-137
|
| Subject: | Kundenservice | Customer service | Arbeitskräfte | Workforce | Stress | Work stress | Arbeitsleistung | Job performance | Leistungsmotivation | Work motivation | Leistungsanreiz | Performance incentive | Anforderungsprofil | Occupational profile |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009729585