How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
In-Jo Park, Shenyang Hai, and Peter Beomcheol Kim
| Year of publication: |
2023
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| Authors: | Park, In-Jo ; Hai, Shenyang ; Kim, Peter Beomcheol |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 47.2023, 8, p. 1371-1398
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| Subject: | supervisors' emotional expression variability | employees' emotional experience variability | service performance | emotion management | a diary study | Emotion | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Krankenhaus | Hospital | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480221076782 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014424405