How chatbots augment human intelligence in customer services : a mixed-methods study
Xiaolin Lin, Xuequn Wang, Bin Shao, Joseph Taylor
| Year of publication: |
2024
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| Authors: | Lin, Xiaolin ; Wang, Xuequn ; Shao, Bin ; Taylor, Joseph |
| Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 41.2024, 4, p. 1016-1041
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| Subject: | AI | Artificial intelligence | chatbot affordances | chatbot support | chatbot use | chatbots | customer service | human-AI augmentation | unstructured tasks | work performance | Künstliche Intelligenz | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07421222.2024.2415773 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015196847