How AI chatbots have reshaped the frontline interface in China : examining the role of sales-service ambidexterity and the personalization-privacy paradox
Hua Fan, Bing Han, Wei Gao and Wenqian Li
| Year of publication: |
2022
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|---|---|
| Authors: | Fan, Hua ; Han, Bing ; Gao, Wei ; Li, Wenqian |
| Subject: | AI chatbots | Customer experience | Personalization–privacy paradox | Polynomial regression | Sales-service ambidexterity | China | Organisationale Ambidextrie | Ambidextrous organization | Beziehungsmarketing | Relationship marketing | Regressionsanalyse | Regression analysis | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOEM-04-2021-0532 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013363121