How communication technology impacts on performance: virtual teams in a healthcare setting

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The shift toward virtual forms of communication has been accelerated by the global Covid-19 pandemic. In healthcare settings, technology facilitates swift and cost-effective interaction between different practitioners to help sustain high standards of care for patients in the home. But difficulties relating to such as knowledge-sharing, informal interaction, and generation of social capital and trust suggest that health provision might benefit most from a hybrid approach whereby teams meet both virtually and in-person when circumstances permit. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.