How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Björn A. Hüttel, Jan H. Schumann, Martin Mende, Maura Scott, Christian Wagner
| Year of publication: |
15.12.2017
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| Authors: | Hüttel, Björn Armin ; Schumann, Jan Hendrik ; Mende, Martin ; Scott, Maura ; Wagner, Christian |
| Published in: |
Three essays on success factors of digital and non-digital services. - Passau : Universität Passau. - 2017, p. 17-67
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| Subject: | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011894431