How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Björn A. Hüttel, Jan Hendrik Schumann, Martin Mende, Maura L. Scott, and Christian J. Wagner
| Year of publication: |
August 2018
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|---|---|
| Authors: | Hüttel, Björn Armin ; Schumann, Jan Hendrik ; Mende, Martin ; Scott, Maura L. ; Wagner, Christian J. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 3, p. 267-283
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| Subject: | zero-price effect | nonmonetary costs | nonmonetary value contributions | free | e-services | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670517746779 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011916500