How customer incivility affects service-sector employees : a systematic literature review and a bibliometric analysis
Ranjan Chaudhuri, Apoorva Apoorva, Demetris Vrontis, Evangelia Siachou, Eleni Trichina
| Year of publication: |
2023
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|---|---|
| Authors: | Chaudhuri, Ranjan ; Apoorva, Apoorva ; Vrontis, Demetris ; Siachou, Evangelia ; Trichina, Eleni |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 164.2023, p. 1-18
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| Subject: | Bibliometric analysis | Customer incivility | Service sector | Systematic literature review | Bibliometrie | Bibliometrics | Dienstleistungssektor | Service industry | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.114011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014304089