How customer satisfaction drivers in online reviews of food trucks and quick service restaurants differ : proposing the concept of anticipation
Richard Gruss, Jessie Quesenberry, Eojina Kim, Alan Abrahams and Peter Ractham
| Year of publication: |
2024
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| Authors: | Gruss, Richard ; Quesenberry, Jessie ; Kim, Eojina ; Abrahams, Alan ; Ractham, Peter |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 7, p. 1238-1252
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| Subject: | customer satisfaction | foodservice | online reviews | text analytics | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480221143042 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015192480