How do customers react to technology in the hospitality and tourism industry?

Hasan Evrim Arici, Mehmet Bahri Saydam and Mehmet Ali Koseoglu

Year of publication:	2024
Authors:	Arici, Hasan Evrim ; Saydam, Mehmet Bahri ; Köseoglu, Mehmet Ali
Published in:	Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 6, p. 1081-1096
Subject:	technology \| customer reactions \| customer experience \| artificial intelligence \| COVID-19 \| bibliometric analysis \| Tourismuswirtschaft \| Tourism industry \| Künstliche Intelligenz \| Artificial intelligence \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Gastgewerbe \| Hospitality industry \| Coronavirus \| Bibliometrie \| Bibliometrics \| Technischer Fortschritt \| Technological change \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1177/10963480231168609 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014633843