How do expectations shape consumer satisfaction? : an empirical study on knowledge products
Xin Fu, Shaoxia Liu, Bin Fang, Xin (Robert) Luo, Shun Cai
| Year of publication: |
2020
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|---|---|
| Authors: | Fu, Xin ; Liu, Shaoxia ; Fang, Bin ; Luo, Xin ; Cai, Shun |
| Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 21.2020, 1, p. 1-20
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| Subject: | Expectation-confirmation theory | Online knowledge products | Consumer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Wissen | Knowledge | Wissensmanagement | Knowledge management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012295979