How do hotel employees' feeling trusted and its differentiation shape service performance : the role of relational energy
Jigang Fan, Xiaolong Wei, Ilsang Ko
| Year of publication: |
2021
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|---|---|
| Authors: | Fan, Jigang ; Wei, Xiaolong ; Ko, Ilsang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 92.2021, p. 1-11
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| Subject: | Feeling trusted | Feeling trusted differentiation | Relational energy | Service performance | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Emotion | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102700 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012425065