How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Ying Wang and Yun Zhang and Feng Zeng Xu
| Year of publication: |
2022
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|---|---|
| Authors: | Wang, Ying ; Zhang, Yun ; Xu, Feng Zeng |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 6, p. 2071-2091
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| Subject: | China | Customer cooperation | Employees’ prosocial service behavior | Job autonomy | Positive affect | Upscale hotels | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Austauschtheorie | Social exchange theory | Arbeitskräfte | Workforce | Tourismusberufe | Tourism employees | Soziales Verhalten | Social behaviour | Emotion | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2021-1123 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013412530