How does technological innovation impact the service time and the attraction of new customers in the financial sector? : evidence from an emerging economy
Lorena Reyes-Rubiano, Ingrid Y. Amaya, David Medina Mayorga, Andrés Muñoz-Villamizar, Elyn Solano-Charris
| Year of publication: |
2024
|
|---|---|
| Authors: | Reyes-Rubiano, Lorena ; Amaya, Ingrid Y. ; Mayorga, David Medina ; Muñoz-Villamizar, Andrés ; Solano-Charris, Elyn |
| Published in: |
Operations management research : OMR ; advancing practice through theory. - New York, NY : Springer, ISSN 1936-9743, ZDB-ID 2424183-0. - Vol. 17.2024, 2, p. 596-611
|
| Subject: | Agent-based simulation | Banking clients | Bass diffusion model | Mobile App | Service level | Innovationsdiffusion | Innovation diffusion | Schwellenländer | Emerging economies | Finanzsektor | Financial sector | Innovation | Technischer Fortschritt | Technological change | Simulation | Dienstleistungsqualität | Service quality | Agentenbasierte Modellierung | Agent-based modeling | Finanzdienstleistung | Financial services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12063-023-00437-1 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015183340