How does the anthropomorphism of service robots impact employees' role service behavior in the workplace?
Yihao Yang, Ming Chi, Xinhua Bi, Yongshun Xu
| Year of publication: |
2024
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|---|---|
| Authors: | Yang, Yihao ; Chi, Ming ; Bi, Xinhua ; Xu, Yongshun |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 122.2024, Art.-No. 103857, p. 1-10
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| Subject: | Anthropomorphism of service robots | Competitive psychological climate | Service behavior | STARA awareness | Warmth | Roboter | Robot | Dienstleistungssektor | Service industry | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Betriebsklima | Work climate |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103857 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072224