How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
| Year of publication: |
2005
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|---|---|
| Authors: | Chebat, Jean-Charles ; Slusarczyk, Witold |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 58.2005, 5, p. 664-673
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