How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
| Year of publication: |
2011
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|---|---|
| Authors: | Evanschitzky, Heiner ; Groening, Christopher ; Mittal, Vikas ; Wunderlich, Maren |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 14.2011, 2, p. 136-149
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