How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Heiner Evanschitzky, Christopher Groening, Vikas Mittal, and Maren Wunderlich
| Year of publication: |
2011
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|---|---|
| Authors: | Evanschitzky, Heiner ; Groening, Christopher ; Mittal, Vikas ; Wunderlich, Maren |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 2, p. 136-148
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| Subject: | Eigentümer | Owners | Zufriedenheit | Satisfaction | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Austauschtheorie | Social exchange theory | Franchising | Einzelhandel | Retail trade | EU-Staaten | EU countries |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009266749