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The case for virtual business processes : reduce costs, improve efficiencies, and focus on your core business
Young, Martha L., (2004)
MANAGEMENT STRATEGIES - MAKING THE OUTSOURCING DECISION - Don't just focus on the promised gains -- Plan for avoiding the costs.
Kelley, Michelle, (2005)
NETWORK MANAGEMENT - POLICY-BASED MANAGEMENT: BEYOND THE HYPE - New tools and capabilities could finally deliver on the promise.
Jude, Michael, (2001)